Still no response to selfie issue

I hope this is the last time I have to deal with this! discovery bank still didn't respont to my request to remove the selfie from my account. I am blind and can't use the selfie, full stop. But momths have past and stil no respnse, ponly an apologieze for being so useless. Really, this thing must end today! I can't understnad why they just can't give an altirnative way of verifying me; seems like it is impossible. And the ask future is as toalking to some one who can't communicate. And when I call, what do they want? A selife!