Still no response

Item: Discovery Bank
Rating: 1
Author: Steven F

I have a new phone, I can logon to Discovery Health but cannot logon to the Discovery banking app nor via the website. The website states its trying to verify my identity on the the old device.

Youve requested I send screen recordings, selfies and my ID. I have done this on 23 October and still no response.

Helpful (0)

Replies (3)

Steven F's updateReviewer Update

11 Nov 2025, 14:15

Good day,
Please could you provide an update on this issue
Thanks

Steven F's update11 Nov 2025, 14:15

Reviewer Update

Good day,
Please could you provide an update on this issue
Thanks

Discovery Bank's replyOfficial

11 Nov 2025, 14:36

Hi Steven,

Kindly advise if you have been contacted yet by our ***** team for further verification?

Discovery Bank's reply11 Nov 2025, 14:36

Official

Hi Steven,

Kindly advise if you have been contacted yet by our ***** team for further verification?

Steven F's updateReviewer Update

25 Nov 2025, 09:56

Good day,
on the 18 Nov, I was called to be verified for the SECOND time since this incident occurred. However nobody has called to solve the problem. Please advise when this will be solved.
Thanks

Steven F's update25 Nov 2025, 09:56

Reviewer Update

Good day,
on the 18 Nov, I was called to be verified for the SECOND time since this incident occurred. However nobody has called to solve the problem. Please advise when this will be solved.
Thanks