Still No Resolution After 3 Weeks – Discovery Bank Ignoring My ***** Case

I am deeply frustrated and disappointed with the way Discovery Bank has handled my ***** case.

Approximately three weeks ago, an amount of +- R3,600 was *****ulently spent from my account following the theft of my wallet. Discovery Bank blocked my card to avoid further transactions. This matter was also reported to the South African Police Service, and I submitted all required documentation, including the police affidavit and case number, as requested by the bank.

I was later informed that Discovery Bank would investigate and respond within 72 working hours. That deadline has long passed, and despite follow-ups, and the contact center does not call back or open their queues. I have not received any further communication or resolution. This prolonged silence is not only unprofessional but also unacceptable, especially considering that I am the victim of a crime and urgently need the funds returned.

I expect Discovery Bank to:

Provide an immediate update on the investigation status.

Prioritize the resolution of my case without further delay.

Take accountability for the poor communication and inconvenience caused.

If I do not receive a response or resolution soon, I will have no choice but to escalate this matter further, including to the Ombudsman for Banking Services and relevant regulatory bodies.

This is not the standard of service one expects from a financial institution, especially for a brand as big as Discovery.