PE
Patricia E

1 reviews | Active since Mar 2013

12 Apr 2021, 13:17

Still no cancellation of card as promised.

I have requested Discovery Bank to cancel my credit card on numerous occasions but still they send a statement showing Miles fee and other charges, Their lady says she will cancel it immediately but does not. My last HelloPeter review was not answered satisfactorily, I just get calls to FICA my account which I never asked for in the first place. I did not request Discovery to obtain my details and open the account. It was managed by FNB and all was fine. As soon as Discovery without any permission from me took over the card is useless and I want it cancelled immediately. I have an alternate credit card which is being administered well with which I am pleased. I do not even think Discovery deserves a rating of 1 start I think there should be an option for a negative rating.

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Apr 2021, 14:17
Official
Hi, Patricia

We apologies with your recent experience with Discovery Bank. 
To close your account the process needs to be on our Discovery website

How to close the account on the Bank website:

·Log in to online.discovery.bank – if you don’t have login details select REGISTER
· Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts lists your accounts
A guide on how to close the account on the Discovery Bank Website will also be emailed to you.

Regards,
Lebohang