LK
LYNETTE K

1 reviews | Active since Nov 2012

11 May 2017, 09:54

*****ING MONEY

<p>PHONED DISCOVERY CARD TO ESTABLISH WHY I HAVE TO PAY R178.05 INTEREST. SPOKE TO ZOZO ? SHE EXPLAINED BECAUSE I DID NOT PAY THE FULL AMOUNT DUE OF R7107.40 AND ONLY PAID R7000.00 THE SYSTEM/COMPUTER KICKS OUT THE 55 DAY PAYMENT DUE DATE AND CALCULATES INTEREST ON THE FULL AMOUNT OF R7107.40 AND NOT ONLY ON THE BALANCE OUTSTANDING OF R107.40 !!!????? THIS IS OUTRAGEOUS IN MY VIEW!!!</p> <p>I TOLD ZOZO TO LOOK AT PAST PAYMENTS AS I ALWAYS AND I REPEAT ALWAYS PAY THE FULL AMOUNT DUE WHETHER I OWE R1 OR R10 0000 BUT IN THIS INSTANCE AT THE END OF APRIL I DID NOT HAVE MY STATEMENT WITH ME UNFORTUNATELY (ON MY WORK EMAIL AND I WAS DOING PAYMENT FROM HOME AS IT WAS ALREADY THE 2 MAY) WHEN I WAS MAKING PAYMENT AND KNEW THE DUE AMOUNT WAS CLOSE TO R7000.00 HENCE I MADE A PAYMENT OF R7000.</p> <p>I TOLD ZOZO THAT THE SYSTEM SHOULD BE CHANGED OR CHECKED AS THIS IS ***** AND *****ING MONEY FROM PEOPLE LIKE ME. SHE INSISTED IT WAS THE SYSTEM. I WAS NOT INTERESTED IN HEARING THAT IT WAS THE SYSTEM AND POLITELY PUT THE PHONE DOWN AS ONE CANNOT TALK TO SOMEBODY WHO IS ONLY LOOKING AT THE SYSTEM AND NOT BEING LOGICAL.</p> <p>THIS IS OUTRAGEOUS ! HOW MANY OTHER PEOPLE ARE BEING CAUGHT LIKE THIS ?????????</p> <p>I WILL GOING FORWARD LOOK AT OTHER BANKS FOR A DECENT CREDIT CARD - BY THE WAY I HAVE ALWAYS BELIEVED THAT DISCOVERY CREDIT CARD IS THE BEST BUT I NOW CHANGE MY VIEWS!!</p>

0
Replies (6)
Discovery Bank
Discovery Bank's reply11 May 2017, 11:44
Official

Dear LYNETTE KING

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***

LK
LYNETTE K's update11 May 2017, 12:46
Reviewer Update

Thank you for responding and I await the outcome.

LK
LYNETTE K's update12 May 2017, 10:09
Reviewer Update

Still awaiting response!!

LK
LYNETTE K's update15 May 2017, 12:13
Reviewer Update

reference number is – ********** 692

I AM STILL AWATING A RESPONSE FROM DISCOVERY WHICH I HONESTLY DONT THINK I WILL BE RECEIVING !!

WHAT CAN I SAY ? BAD CUSTOMER SERVICE ON YOUR PART DISCOVERY!

LK
LYNETTE K's update16 May 2017, 11:06
Reviewer Update

HAVE RECEIVED A VOICE MESSAGE THAT YOU CALLED. I TRIED CALLING BACK SEVERAL TIMES ON ********** 899 BUT UNAVAILABLE.

AWAIT YOUR CALL.

LK
LYNETTE K's update16 May 2017, 13:52
Reviewer Update

I WOULD LIKE TO THANK DISCOVERY CARD DIVISION, NAMELY, CODY FOR HIS CALL AND EXPLANATION WHICH I RECEIVED TODAY AND RESOLVING THE ISSUE WITH REGARD TO INTEREST BEING CHARGED.

I AM PLEASED TO SAY THAT I CAN ONCE AGAIN REITERATE THAT DISCOVERY CARD IS THE BEST.

THANK YOU CODY !