MT
Mpho T
1 reviews | Active since Mar 2016
29 Aug 2019, 10:29
STAY AWAY!!! PLEASE!!! YOUR CURRENT BANK IS BETTER!!!
Stay away from this bank, do not migrate from your Discovery Credit Card to Discovery Bank yet, this bank is barely functional. Takes weeks to update your contact number.
Holding times when contacting the bank are ridiculous 20-30 minutes on average. Their contact center seems to be understaffed. Their support email takes about a week to get back to you, queries are hardly resolved. Their banking app is swarmed with bugs one example is that you cannot add a beneficiary still waiting for someone to get back to me on that.
To cut the long story short, Discovery Bank is very new to the banking industry it will take some time to be fully functional. In the meantime STAY WITH YOUR CURRENT BANK!!
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Replies (1)MT
Mpho T's updateReviewer Update
20 Sept 2019, 10:51I have three outstanding case numbers that have not yet been resolved, and I have no idea what is taking so long to get resolved.
Your comment "At Discovery, we pride ourselves in a quick response time, so not being able to dazzle you with our service is equally frustrating for us." is just a script and is utter nonsense and really pathetic!!
Case #[37855] was raised in July, Case #[155031] was raised in August and Case #[178185] was raised telephonically and has been going on forever I cannot even remember.
Your comment "At Discovery, we pride ourselves in a quick response time, so not being able to dazzle you with our service is equally frustrating for us." is just a script and is utter nonsense and really pathetic!!
Case #[37855] was raised in July, Case #[155031] was raised in August and Case #[178185] was raised telephonically and has been going on forever I cannot even remember.
MT
Mpho T's update20 Sept 2019, 10:51
Reviewer Update
I have three outstanding case numbers that have not yet been resolved, and I have no idea what is taking so long to get resolved.
Your comment "At Discovery, we pride ourselves in a quick response time, so not being able to dazzle you with our service is equally frustrating for us." is just a script and is utter nonsense and really pathetic!!
Case #[37855] was raised in July, Case #[155031] was raised in August and Case #[178185] was raised telephonically and has been going on forever I cannot even remember.
Your comment "At Discovery, we pride ourselves in a quick response time, so not being able to dazzle you with our service is equally frustrating for us." is just a script and is utter nonsense and really pathetic!!
Case #[37855] was raised in July, Case #[155031] was raised in August and Case #[178185] was raised telephonically and has been going on forever I cannot even remember.