Stay away from this bank!

I strongly advise you to stay away from this bank. For two years, I have been fighting to resolve an issue with a transactional account. During this time, I've wasted a significant amount of time and money on airtime trying to sort this matter out.

Despite numerous promises, the bank often fails to call back or follow up. I've been informed multiple times that my matter has been escalated to the highest manager, yet nothing changes. In my recent interactions, I was told that a manager was reviewing the case. After waiting for what felt like forever, I had to initiate follow-ups. I was then told that Graham Du-pl*s*s, a service manager, would call me back. He never did.

Only after I filed a complaint with the ombudsman did they respond. When I eventually phoned back, the agent conveniently said, "Sorry, I was just about to call you." I was promised that the bank charges on my account would be reversed as a gesture of goodwill. They assured me the reversal had been approved and would be processed soon, but nothing has happened since.

I was later informed that I would be liable for the outstanding amount and future bank fees, which is the exact reason I've been in dispute with them. I had previously requested that account to be closed. I made it clear that I will not pay bank fees going forward for that account. The appropriate response from the bank should have been to provide me with a full and final letter to settle the outstanding balance and then close the account. Instead, Ti*fany Co*w*y, the Executive Relationship Manager, responded with threats, stating that if I didn't settle the account, I would be blacklisted.

I am absolutely disgusted with Discovery Bank and will be moving my business elsewhere as a result. To this day, I am still waiting for the promised reversal of funds.