Stay away from Discovery bank

Stay away from Discovery bank

I am a new client of Discovery, having my own business I’ve decided to start banking with them. I do large payments due to business purposes. I have made an immediate payment from my banking app and there goes my worst nightmare.

1. I have done a real-time payment. After half an hour has passed I’ve called the bank and the agent stated that it was a real time payment and I was informed that I should wait an hour for the payment to reflect. 2. ⁠ After an hour has passed, I’ve called the bank again and then I was informed that this payment was not a real time payment and that I should call Payinc/bankserve, which the money has now been released to them. 3. After calling Payinc/Bankserve I was informed that I cannot contact them as an individual independent and the bank should contact them. 4. ⁠I’ve called the bank and was informed that nobody can assist me with anything and that the real time payment cannot be made to business accounts! Which the banking app automatically changes to a standard payment! Was I told this when I opened the account NO! Will I ever bank with Discovery again never !!! The staff needs training on how to assist their customers and knowledge off their procedures!!!! This is people’s money involved!!!