1 reviews | Active since Jan 2010
Stay away from Discovery Bank
I switched my Discovery credit card to Discovery bank and it has been an endless disappointment Non-existent service! No responses to multiple emails. No answer on the call centre. - No internet banking? Huh? The phone app is fine, but how do I download my transactions into Excel like I used to be able to do. - My balance got transferred from my old Discovery credit card to the new Discovery bank account and I was charged interest for the balance transfer!?! Where did I agree to that? You are paying yourself and charging me for it. - No more earning Discovery miles on purchases!?! I used to earn hundreds of rands worth every month on this perk. You could have mentioned that when you were selling me to "upgrade"!!! - "Vitaretail" descriptions for money back. What is this for? - And my recent favourite, a threatening email stating that my Apple Watch has been cancelled due to penalities from 2 billing cycles being rejected! I assume that is because you didn't let that department know my account details have changed. Now because of your incompetance, they are threatening legal action! Please advise how to transfer back to the old Discovery credit card. You can keep your bank account until your sort all your issues out!
Have you considered slowing down the take on of new clients until you can adequately service the ones you already have?!? The basic rule of when you find yourself in a hole is to stop digging! You have numerous issues and in my opinion, you were not ready to roll out the bank to the public. Yet you continue to take on more clients knowing that you are infuriating your existing ones? Do you need more unhappy customers?
Once you are a Discovery Bank client, you will start earning a new format of Discovery Miles which will accumulate and be available for you to spend in new exciting ways. You can earn 1 mile for every R15 that you spend on your Discovery Black Card, or R20 on your Discovery Platinum or Gold Card. You can look forward to an enhanced Discovery Miles programme with an evolution of Discovery Miles into e-money that will give you even more value. Look out for more information on the changes later in the year
Does this mean that once you launch it, you will apply the new program retrospectively to all purchases I have already made on my Discovery Bank credit card? Without that, I might as well use my other bank's credit card that gives me rewards for swiping until you decide to implement the new and improved Miles program!
Are you planning on changing the descriptions for the different cash backs to something meaningful or will I need to log a HelloPeter complaint every month to find out what you are paying me for? I have been paid new amounts this month with the same unhelpful descriptions!
Have you considered slowing down the take on of new clients until you can adequately service the ones you already have?!? The basic rule of when you find yourself in a hole is to stop digging! You have numerous issues and in my opinion, you were not ready to roll out the bank to the public. Yet you continue to take on more clients knowing that you are infuriating your existing ones? Do you need more unhappy customers?
Once you are a Discovery Bank client, you will start earning a new format of Discovery Miles which will accumulate and be available for you to spend in new exciting ways. You can earn 1 mile for every R15 that you spend on your Discovery Black Card, or R20 on your Discovery Platinum or Gold Card. You can look forward to an enhanced Discovery Miles programme with an evolution of Discovery Miles into e-money that will give you even more value. Look out for more information on the changes later in the year
Does this mean that once you launch it, you will apply the new program retrospectively to all purchases I have already made on my Discovery Bank credit card? Without that, I might as well use my other bank's credit card that gives me rewards for swiping until you decide to implement the new and improved Miles program!
Are you planning on changing the descriptions for the different cash backs to something meaningful or will I need to log a HelloPeter complaint every month to find out what you are paying me for? I have been paid new amounts this month with the same unhelpful descriptions!