*********** staff member

Im super frustrated and annoyed by the poor service ive been getting from discovery vitality. Ive been with Discovery for more than 15 years. Previously i was under my husband medical aid & recently moved to my own cover from the 1st May. i then discovered that when i moved to my new policy, they didnt move my vitality along. I called discovery on the 1st may to request everything including my benefits to move to the new plan which i was assured that they have moved everything. i also have a apple watch with i got through my vitality and only pay for it when i dont meet my goals. i was able to track my Gym visit on the App and also see my workout & goals on the App but ever since the move to new plan, i no longer see my gym visits, work out & also goals to reach. ive been calling every day to get this fixed and everytime i get someone new who tells me that they have logged a cal and issue will be resolved in 3-5 days. its now the 21st May and issue still not fixed. my gym visit are also not updating and to make matters worse, when i call, someone will tell me that its been resolved and when i ask them to wait on the line until i can see the app working, they either tell me that they transfering my call and hangs up while i think im being transfered. It looks like all people working in the vitality division are *********** as they not able to fix an issue created by them. I even find myself paying for the watch simply because my gym tracker doesnt update and i constantly go to gym every single day including weekends to ensure i meet my goal. can someone senior please fix my issue as im so frustrated and tired of dealing with people who dont know what they are doing. where is customer service in this regard as you guys are able to see that every 2 days you get a call from me, and new reference is being logged but my problem is never resolved. why do i get penalized from moving from being under my husband to being main member. this is so annoying to say the least. I will wait for resolution from Vitality seniors. my number is *** Portia Kigonya. medical aid no is ***. and i refuse to pay for the watch while i know im reaching my goals every week