ZH
Zaid H

1 reviews | Active since Dec 2013

06 Jul 2022, 18:57

Staff don't know how to change a debit order date.

I requested that the Discovery Bank staff change my debit order date to the last day of the month as I recently started a new job and I only get paid on th last day of the month instead of on the 27th day at my previous job. The staff of Discovery messed the date up many, many times. I have had to pay penalties because of their incompetence, I have also had to waste my time and airtime phoning Discovery over and over in the hopes that they would finally get it right. They are completely useless. I have been a Discovery card holder for more than 5 years and they only Time I paid late (both times) is because these idiots don't know how to change a debit order date!

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Replies (7)
Discovery Bank
Discovery Bank's reply06 Jul 2022, 19:11
Official
Hi, Zaid

Thank you for reaching out to us. We will inverstigate this matter and provide feedback.

Regards,
Lebohang
ZH
Zaid H's update07 Jul 2022, 17:34
Reviewer Update
Still haven't received any feedback. Terrible service from a terrible bank. You should've stayed with FnB, at least they know how to change a debit order date.
Discovery Bank
Discovery Bank's reply08 Jul 2022, 17:03
Official
Hi, Zaid

Apologies on delayed response. After all investigations on our side we picked up that we are unable to change your debit order in a 12month cycle and we are unable to process your request again within this cycle. 

Regards,
Lebohang

ZH
Zaid H's update21 Jul 2022, 14:23
Reviewer Update
How is your company this useless!!!!! Now I have to pay penalties for the next 12 ****ing months? Are you ****ing stupid???????
Discovery Bank
Discovery Bank's reply25 Jul 2022, 11:35
Official
Hi, Zaid

We acknowledge your concern and we understand your frustration, unfortunately we are unable to make changes within 12months period.

Regards,
Lebohang
ZH
Zaid H's update28 Jul 2022, 09:38
Reviewer Update
This was Discovery bank's mistake, I asked for the debit order to be changed to the last day of every month, it's not my fault that your bank's employees don't understand that some months have 31 days. It's YOUR mistake therefore it is YOUR responsibility to fix it!!!!
Discovery Bank
Discovery Bank's reply04 Aug 2022, 13:41
Official
Hi, Zaid

Apologies on delayed response. We will need to investigate if the error was on our side with relevant team.

Regards,
Lebohang