Some assistance please?
Not really a complaint, but I don't have all day to wait to speak to one of your consultants (8 minutes is too long by at least 5 minutes) and since you don't have a website where I can log in to do my banking, or an online form to submit a basic request, such as getting a confirmation letter for my employer to change my banking details, I am now kind of wondering whether I should switch to you. At least not now while you are taking on clients, but you clearly don't have the necessary support infrastructure in place yet.
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Discovery Bank's replyOfficial
27 Sept 2019, 10:54Hi Kirchner D,
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
Discovery Bank's reply27 Sept 2019, 10:54
Official
Hi Kirchner D,
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco
We apologise for any inconvenience.
At Discovery, we pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us. We are happy that the interest from South Africans is so great, but our call centres and other servicing platforms are experiencing an overwhelming number of responses. We are working tirelessly and will get back to you as soon as possible.
Regards
Jaco