So much for the concept of retail therapy….

So much for the concept of retail therapy….

When taking time out of your day for a bit of retail therapy turns into a 40 minute *********** **** show with Discovery Bank’s “quality” on full display….

I attempted to pay for my @home purchase on my Discovery virtual card only to be left absolutely embarrassed when the card was declined 3 times in a row with zero explanation or reason.

The cause…. **** me if Discovery could just tell you off the bat that it was due to security/ *****ulent transactions concerns. Rather I have to get in contact with the bank, wait 5 minutes for someone to answer the phone, then its left with me to suggest how to trouble shoot the issue (god forbid some initiative or training by the call center staff to show any level of ability to resolve or suggest a fix), to then figure out it’s a *****ulence concern and then wait approximately 10 minutes for anyone to answer the card ***** line (can only imagine the disaster if I actually had a *****ulent issue) and then another 5 minutes for my card to be unblocked all whilst waiting on the line like an absolute clown.

A ”bank” of your marketed caliber is nothing short of enraging when rubber actually meets the road.

So big thank you to all involved in completely ****ing up my retail therapy pop out from the office.

Much appreciated

The clown customer of Discovery Bank