So much for doing something correctly

Item: Discovery Bank
Rating: 1
Author: Gary D

Raised an issue last year and was sent the mail below. Was told I would not be contacted again. So much for that piece of nonsense. JFC, I was contact last week. Fix this else it's time to contact the ombudsman.

"Discovery Bank’s reply 04 Nov 2024 at 09:59 Hi Gary

We apologise for the experience that you have had with us.

I have inquired with the Collections team and was advised that that your debt councillor has been making payments towards your account, and you will no further receive calls requesting payments.

Kind regards, Mpho"

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

24 Feb 2025, 06:49

Hi Gary

Thanks for reaching out to us.

I am following up with the Collections team, and will get back to you soonest.

Kind regards,
Mpho.

Discovery Bank's reply24 Feb 2025, 06:49

Official

Hi Gary

Thanks for reaching out to us.

I am following up with the Collections team, and will get back to you soonest.

Kind regards,
Mpho.

Discovery Bank's replyOfficial

25 Feb 2025, 14:46

Hey Gary

Thank you for your patience.

I have enquired with the Collections team, and they have confirmed that they received your debt review request from from your debt councilor.

You will not be receiving any calls from them.

Kind regards,
Mpho.

Discovery Bank's reply25 Feb 2025, 14:46

Official