JS
Jaco S
1 reviews | Active since Jan 2013
05 Aug 2019, 16:08
So disappointing
So disappointed at the service of this bank. Still no bank card over a week now.
What is going on?
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
06 Aug 2019, 14:01Hi Jaco
DSV Couriers has attempted to phone you, then you would have received a notification to confirm they have been attempted to phone you.
Kindly confirm when you will be available for our Couriers to contact you to schedule an appointment.
Regards
Jaco
DSV Couriers has attempted to phone you, then you would have received a notification to confirm they have been attempted to phone you.
Kindly confirm when you will be available for our Couriers to contact you to schedule an appointment.
Regards
Jaco
Discovery Bank's reply06 Aug 2019, 14:01
Official
Hi Jaco
DSV Couriers has attempted to phone you, then you would have received a notification to confirm they have been attempted to phone you.
Kindly confirm when you will be available for our Couriers to contact you to schedule an appointment.
Regards
Jaco
DSV Couriers has attempted to phone you, then you would have received a notification to confirm they have been attempted to phone you.
Kindly confirm when you will be available for our Couriers to contact you to schedule an appointment.
Regards
Jaco
JS
Jaco S's updateReviewer Update
06 Aug 2019, 14:51Please don’t patronise me. I am well aware they attempted to contact me. The problem with your courier solution is the following:
You try to call them back and there’s no answer. One day I phoned over 10 times. Eventually I got through on Friday only to hear oops sorry the card is now frozen but they will email you guys.
Phoned on Monday, nope the card is still frozen but don’t stress they will email you guys.
Feels like Discovery Bank has no clue in Public Relations 101 or that the customer at the very least should get a ‘sorry for the inconvenience lets see how we can fix this for you.’
I am available from now to be called to arrange delivery. This behavioural bank should get their behaviour right in my opinion.
Thank you.
You try to call them back and there’s no answer. One day I phoned over 10 times. Eventually I got through on Friday only to hear oops sorry the card is now frozen but they will email you guys.
Phoned on Monday, nope the card is still frozen but don’t stress they will email you guys.
Feels like Discovery Bank has no clue in Public Relations 101 or that the customer at the very least should get a ‘sorry for the inconvenience lets see how we can fix this for you.’
I am available from now to be called to arrange delivery. This behavioural bank should get their behaviour right in my opinion.
Thank you.
JS
Jaco S's update06 Aug 2019, 14:51
Reviewer Update
Please don’t patronise me. I am well aware they attempted to contact me. The problem with your courier solution is the following:
You try to call them back and there’s no answer. One day I phoned over 10 times. Eventually I got through on Friday only to hear oops sorry the card is now frozen but they will email you guys.
Phoned on Monday, nope the card is still frozen but don’t stress they will email you guys.
Feels like Discovery Bank has no clue in Public Relations 101 or that the customer at the very least should get a ‘sorry for the inconvenience lets see how we can fix this for you.’
I am available from now to be called to arrange delivery. This behavioural bank should get their behaviour right in my opinion.
Thank you.
You try to call them back and there’s no answer. One day I phoned over 10 times. Eventually I got through on Friday only to hear oops sorry the card is now frozen but they will email you guys.
Phoned on Monday, nope the card is still frozen but don’t stress they will email you guys.
Feels like Discovery Bank has no clue in Public Relations 101 or that the customer at the very least should get a ‘sorry for the inconvenience lets see how we can fix this for you.’
I am available from now to be called to arrange delivery. This behavioural bank should get their behaviour right in my opinion.
Thank you.