aP
amanda P
1 reviews | Active since Sept 2015
26 Apr 2022, 04:33
So disappointed with your SLA on statement requests
Can’t believe it takes a whole day to request the latest statement on your account. For a digital bank, this is appalling to say the least. Requested this on 25th April and it’s now the 26th and still nothing. Missed the most important deal coz of them :-( …honestly don’t understand why this can’t be generated on the App/Online banking. Called twice already to request this
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Discovery Bank's replyOfficial
28 Apr 2022, 10:08Hi Amanda
Thanks for reaching out to us.
So sorry for the delayed response.
When it comes to manual statement recons with stamps it does usually take 24 hours for this request to be completed.
Our systems show that your statement recon has been issued to as requested.
We apologise for any inconveniences this could have caused you.
Regards
Girshwin
Thanks for reaching out to us.
So sorry for the delayed response.
When it comes to manual statement recons with stamps it does usually take 24 hours for this request to be completed.
Our systems show that your statement recon has been issued to as requested.
We apologise for any inconveniences this could have caused you.
Regards
Girshwin
Discovery Bank's reply28 Apr 2022, 10:08
Official
Hi Amanda
Thanks for reaching out to us.
So sorry for the delayed response.
When it comes to manual statement recons with stamps it does usually take 24 hours for this request to be completed.
Our systems show that your statement recon has been issued to as requested.
We apologise for any inconveniences this could have caused you.
Regards
Girshwin
Thanks for reaching out to us.
So sorry for the delayed response.
When it comes to manual statement recons with stamps it does usually take 24 hours for this request to be completed.
Our systems show that your statement recon has been issued to as requested.
We apologise for any inconveniences this could have caused you.
Regards
Girshwin