So difficult to do business with Discovery bank?

February 28 2023, I was interested in upgrading my free Discovery bank account it to a platinum credit card account, this was done online - however I was declined. The next day i received notification a Discovery Platinum DEBIT card would be delivered to my home. I never app**** for it ( Refused to accept it) and have never used the account from 1 March 2023. When i complained I was told i called into a call centre and app**** for the card. I have requested on multiple occasions proof of the call i was told i made to open the account - in the event of them being unable to provide proof of application, to cancel it along with HUNDREDS of RANDS of bank charges app**** to my account, which are beginning to compound now. This has been on going since 1 March 2023. Multiple complaints followed on social media, support and eventually an "EXECUTIVE ACCOUNT MANAGER" I was recently informed by your "EXECUTIVE RELATIONSHIP MANAGER" that the "suite comprises a combination of a credit and debit card" "when your credit application was unsuccessful, you only received the debit card. I was NOT approved for the credit card - how it is possible I received a debit card? I never app**** for a DEBIT CARD. Inertia selling is not only ******* but this is a questionable business practise. I want the account closed and a FREE bank account provided. WHY IS THIS SO DIFFICULT???????

If you are thinking of opening a Discovery bank account, think again....- read the complaints on this web page and avoid.

I rue the day i EVER got involved with Discovery Bank.