Slow response to ****

I was the victim of a **** on Saturday where large sums of money were transferred out of my Discovery Credit Card and Vitality Savings accounts. I logged the issue with Discovery within a few minutes and provided the required affidavit and case number later that afternoon. I have been following up for an update for the last 3 days but I keep being told I cannot speak directly to the investigator and they will contact me within their SLA of 72 hours. I finally got a call from the investigator this afternoon and he offered no further information on the recovery of my money. He just said they waiting for the other banks. I honestly feel there is no sense of urgency being given to the matter and I am being told to remain patient while I am having sleepless night.