Since 15th September... NO SERVICE, RESPONSE??? DISCOVERY IS A JOKE

What is happening to the service discovery is so to say striving to give their clients? The service is terrible across all products, and this is putting it lightly!

Since the 15th September I have been sending e mails back and forth to vitality, and discovery bank rewards regarding my gym cash backs that i did not receive. Only in late October I started to received my cashbacks, but it is promised 5 days after debit order you will get you money back! Till today i have been sending e mails and phoning numerous times to find out what is going on regarding my gym percentage, and the cash back amount i am receiving back. Still no feedback has been giving, each e mail response after a few days is just empty promises and lies! Your query has been escalated, we will keep you updated and phone you. Till today discovery hasn't phones me once, I am past R300 worth of airtime struggling to get through and speaking to *********** advisors. Since September when discovery started paying cash backs again as gyms re opened, my gym benefits was at 100% as i am a bank client and have my debit order for gym through discovery bank. Now i am on 75% an no answers can be given? My debit order for virgin active is R530 but i am only getting R477 back each month? still no answers here either? So tell me discovery how many reviews do you guys need to get and social posts with people ranging about your service before you will take action? You strive to be south Africa top Service provider across all field but looking at reviews and social comments its a joke! Don't even give corona the blame with less staff, because corona doe snot cause *********** staff! IT IS BY CHOICE. Contacted discovery twice on Facebook messenger as my e mails just did not get responded too, "we do apologies for the delays as this is taking longer that anticipated, this has been sent to our senior analyst for investigation" as this gets escalated even to this higher departments still no feedback. F***** JOKE!

All my mails has been sent each time to your complaint department since 15th September not one email or phone call, so why the f*** do you have a complaint department as they are even worse than the rest! 3 months, must be one hell of a score for discovery keeping clients on hold!

1. FW: -WRefNo#***#- -MailRef#***#- escalated your inquiry *** since 15th September 2. FW: Gym 75% Discovery Bank Client & Cashback -WRefNo#***#- -MailRef#***#- 3.FW: Gym 75% Discovery Bank Client & Cashback -WRefNo#***#- -MailRef#***#- -MailRef#***#- 4. FW: escalated your inquiry *** since 15th September -WRefNo#***#- -MailRef#***#-