Simphiwe Mashego Bad Customer Service

I was the unfortunate victim of an online trading ****, when I realized what was happening I already deposited over a lot of money. I contacted Discovery Bank (Monday) and told them exactly what happened. They opened a case and I was instructed to open a case at the local police station and give them an affidavit.

The next day I emailed the Police case number to Discovery Bank and called a couple of hours later just to find out if they received. The call operator indicated that they did and that I can expect a phone call 72 hours after I logged the case. After 72 hours I called them again (Thursday) the operator indicated that I will get a call before COB, I never did. I called again on the Friday and I was tolled the exact same thing, you will get a call before COB, again that didn't happen.

On Monday I called again and the call operator told me the same thing but she mentioned that Simphiwe Mashego is the investigating officer. I waited the whole day again and did not get a phone call.

Today (Tuesday) I called again the call operator said I can expect a call before COB, I told her no I would like to speak to Simphiwe. She instructed me to hold on. After a few minutes she said I can expect a call in the next 30 - 60 min, needles to say I did not get a call. I called again and the call operator said he was busy with another call and would call be after. After 2 more hours I called again and was told he left. The call operator that assisted me with this call said she is going to speak to the manager after being on the phone +-30min she returned (and thank you very much). She sounded out of breath but she clearly wanted to assist me. Unfortunately I didn't get her name. She said that the manager will me soon.

I did receive a call from the manager and she for the first time explained to me what is happening. Now I have to get a copy of the affidavit and send it to them. If Simphiwe just called when he was supposed to I could of done this ages ago.

My main concern is, if Simphiwe Mashego cant even call a client to update them how did he investigate this case? What effort was put in to try and recover my money? What was his response time? and the list can go on.

This has really left a bitter taste in my mouth. And I really hope that Simphiwe Mashego has done all he can to ensure I recover my funds.

I will take this further.