Shortfall on awarded Discovery Miles

Based on a spend of R 15 per Discovery Mile and a total spend of R 26k in September, it appeared that the 1281 base miles I received was short of what I would have expected. I queried this with Discovery over a month ago. Despite being told that a reconciliation would be forthcoming, all I have received are two summary documents that provide no useful information. I have tried a number of times to follow up, and I simply get no response other than an automated reply that I will get a response within a day. There also appears to be a shortfall in miles for October. Based on the lack of reconciliation, I cannot trust that I have received the correct number of miles in the past.or will receive the correct number going forward. If I can’t get a decent response from Discovery on credit card matters, it’s clear to me that I should stay well clear of their new banking options.