Shoddy unacceptable service by Discovery Card

I reported a ****** Discovery Card a month ago and it has still not arrived. The first operator who took the call I made on the day it was ****** did not log a replacement. The second operator did not either. The third did, 14 days ago. She said it would take 4 to5 working days. I have seen no sign of it coming. , My husband ordered his replacement Discovery Card three weeks ago and it has still not arrived. The call center also said 4 to 5 working days. This is completely shoddy service.