Shockingly dysfunctional platform this call center only operation is

What a shockingly dysfunctional platform this call center only operation is. Can't believe I'm saying this but I regret moving away from the traditional brick and mortar banks. You spend hours on the phone with the call center literally begging for for basic documentation that never gets send to you - and don't let them fool you by saying that your query is being "escalated" when you get impatient. It's a BS term they use that makes 0 practical difference to your query - they're just trying to get you off the line. I can go into detail of my experiences over the last year but I'll just give you the latest example. My wife and I each made a transfer overseas, the following day we both contacted Discovery to ask for a "Stamped Statement \ Transaction Listing" for the account that we need to send to the overseas party as proof of source of funds. I received mine within 2 days (their stated turnaround time is 24 to 48 hours) - my wife despite numerous phone calls have yet to receive anything and its been 3 days now. Its a simple document that would've taken 2 min after reaching the front of the queue at a normal bank but Discovery cant get it done in 3 days. There is nowhere where you can make a scene or demand to speak to someone with authority - at best you get to speak to the floor manager of the call center operator but that makes no difference. My favorite part is that you only get asked to participate in their "Satisfaction Survey" when the call was successful - talking about biased results. I'll periodically update this post so see how long it took this joke of a platform to perform a simple function as running a stamped transaction listing - 3 days and counting.