Shocking turnaround time

I've owned a discovery card administered by FNB for a number years now. This has recently come under the administration of Discovery Bank.

While processing an online order with my discovery miles, the order failed but the miles were deducted from my account.

I phoned Discovery and spoke to a consultant who advised that it would take 24 hours to resolve the dispute.

After waiting 48 hours I phoned again and the consultant escalated my query.

It has now been almost a week and Discovery has yet to resolve the dispute. Ridiculous turn around time for the 21st century!