Shocking service from the ***** department

I opened a ***** case after I was ****med online. I immediately called the bank and managed to get the *****ster's bank account frozen, but a lack of action or urgency on Discovery's part meant that this ******** now has their bank account reopened and is still operating on Facebook. Trying to call is a massive waste of time, as you have to wait about 30 minutes each time to get through to the correct person. And then when you do, they're either not in the office or promise to follow up and call you back but never do. Numerous emails and phone calls but no positive outcome. With FNB, I was refunded the same day. Maybe their tactic is to frustrate you so that you give up! It's such a pity because I'm really happy with Discovery Bank's other services, but the staff in the ***** department are letting them down.