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Lisa D

1 reviews | Active since Jan 2025

08 Oct 2025, 11:09

Shocking service from Discovery with ***** SAPS ****

On the 5th of May 2025 I was involved in the **** SAPS ****. I was terrorized in my home for 3 hours on the phone. Complete psychological warfare. I paid R50 000 from my FNB Account into a Capitec account & then the funds were transferred into a DISCOVERY account. To which not one person from Discovery has followed up on this with my bank. I find this service completely shocking. I have emailed discovery. I have called and no one is bothering to get back to me. All I got was an email that said " ***** Case ***4 has been closed" What does this even mean? Where is this money? What happened to it? Why is Discovery not getting back to me or FNB? Please can someone get onto this case ASAP. This is alot of money for a single business owner to lose.

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Replies (1)
Discovery Bank
Discovery Bank's reply08 Oct 2025, 11:21
Official
Hi Lisa,

Thank you for reaching out and for sharing the details of this deeply distressing experience. I want to sincerely acknowledge your complaint and the frustration you’ve experienced in trying to get assistance.
I understand the seriousness of the matter, especially given the financial and emotional impact it has had on you. I will urgently escalate this with our ***** team and investigate what has happened regarding the case.

Kind regards,
Marusha