SA
Shirley A

1 reviews | Active since Mar 2009

12 Oct 2016, 09:09

Shocking Service from Discovery Card

<p>I have been trying since August 2016 close my Discovery Credit Card. I settled my account on 31 August 2016 and confirmed that I had a ZERO balance. I received another account in September (which I settled again much to my disapproval but I am so eager to close my account). I have just received another account for R800. I have sent numerous e-mails and made a large number of phone calls to Discovery Credit Card (all at my expense) .</p> <p>I have previously requested that a Senior Manager or a Supervisor contact me in order to resolve this matter and as of today, no one from Discovery Card has even bothered to contact me. </p> <p>I am now informing you that I will be contacting the Banking Ombudsman and reporting Discovery Card for failing to close my account and for incorrectly billing me. </p> <p> </p> <p>Shirley Anderson</p> <p> </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply12 Oct 2016, 09:51
Official

Dear kja

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***