Shocking service from Discovery bank.

Normally i have no complaints about Discovery bank. However, When you need them they dont come through. I reached out and requested a copy of my own bank statements. I was then told it would take 24 hours. I called back 24 hours later when i didnt recieve the statement. i was then told i was misinformed and it takes 48 hours. I called back on the 50th hour because i still didnt recieve my bank statement. The lady informed me its currently being done and i will have it in 10 minutes. Its been an hour and i still dont have them. Ive expressed the urgency behind needing these statements yet dont get helped in the time frame they gave me. Rather opt for a bank that has a branch you can walk in to. Not sure why it has to be such a challenge for me to get my own bank statement. Worst choice using them.