bB
barry B
1 reviews | Active since Oct 2009
14 Nov 2020, 12:51
SHOCKING SERVICE
I was transacting with my Discovery Bank Card. I had increased my daily limit to make sure the credit on the card was sufficient to cover the purchase. To my horror, my card was declined 3 times despite the fact that I had more than sufficient cover. On following up on the matter with the call centre I was advised that my card had been blocked due to possible ********** activity. I was also advised that I should have been contacted by Discovery Bank's ***** department to confirm if I was transacting and so avoid the embarrassment. This is disgusting service. Please advise what happened and why I was not called.
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Discovery Bank's replyOfficial
16 Nov 2020, 12:06Hi, Barry
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We are currently leasing with our relevant department will advice once we have feedback.
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We are currently leasing with our relevant department will advice once we have feedback.
Discovery Bank's reply16 Nov 2020, 12:06
Official
Hi, Barry
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We are currently leasing with our relevant department will advice once we have feedback.
We sincerely apologize for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We are currently leasing with our relevant department will advice once we have feedback.