MM
Morwesi M
1 reviews | Active since Jun 2020
27 Nov 2024, 18:02
Shocking service!
This is not the service I expected from the mighty Discovery Bank. I did an application on Monday and I had to call to follow after 72 hrs only to be told my application is still stuck at *****. Mind you, I waited for more than 30 min for someone to pick up my call. The ***** department gave me a number to call to get a letter from SAFPS. Which I called got a letter and I tried to call back, waited another 30 min no answer. I'm shocked!
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Discovery Bank's replyOfficial
28 Nov 2024, 12:28Hi Morwesi,
We apologize for the long call response time. The call centre could have been experiencing high call volumes at the time. The letter is normally sent to the ***** email address: ***
Please confirm if you have managed to get in touch with someone and have sent the form to this email address.
Kind regards,
Nosisa
We apologize for the long call response time. The call centre could have been experiencing high call volumes at the time. The letter is normally sent to the ***** email address: ***
Please confirm if you have managed to get in touch with someone and have sent the form to this email address.
Kind regards,
Nosisa
Discovery Bank's reply28 Nov 2024, 12:28
Official
Hi Morwesi,
We apologize for the long call response time. The call centre could have been experiencing high call volumes at the time. The letter is normally sent to the ***** email address: ***
Please confirm if you have managed to get in touch with someone and have sent the form to this email address.
Kind regards,
Nosisa
We apologize for the long call response time. The call centre could have been experiencing high call volumes at the time. The letter is normally sent to the ***** email address: ***
Please confirm if you have managed to get in touch with someone and have sent the form to this email address.
Kind regards,
Nosisa