CS
Cathrine S
1 reviews | Active since Dec 2009
11 Dec 2015, 15:31
SHOCKING Service!!
My card has been frozen due to\" Account Frozen Due To Lack Of Kyc Indicator"on my website. So I phone the the customer service line to ask what this means - I need to FICA which I understand BUT HERE ARE MY ISSUES!!<br> 1) How can Discovery not contact me in anyway or form to request this information!!!!!<br> 2) Stop my card (Again without advise) making me looking like I have money issues and causing huge embarrassment to myself and huge issues while I was away!!!<br> 3) Stop all payment but can still take off your charges and accept my payment into my card when the account is frozen!!!!<br> 4) ask a supervisor to call me"
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Replies (1)
Discovery Bank's replyOfficial
14 Dec 2015, 10:31Hello Catstone,
Thank you for your comments and for bringing this matter to our attention.
We would like to sincerely apologise for the way this issue was handled.
We do normally contact you telephonically or via email correspondence regarding the KYC documents.
We have discussed this matter with our team and our agent (Nobantu) will be in contact with you today to assist you with your query.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We would like to sincerely apologise for the way this issue was handled.
We do normally contact you telephonically or via email correspondence regarding the KYC documents.
We have discussed this matter with our team and our agent (Nobantu) will be in contact with you today to assist you with your query.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply14 Dec 2015, 10:31
Official
Hello Catstone,
Thank you for your comments and for bringing this matter to our attention.
We would like to sincerely apologise for the way this issue was handled.
We do normally contact you telephonically or via email correspondence regarding the KYC documents.
We have discussed this matter with our team and our agent (Nobantu) will be in contact with you today to assist you with your query.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We would like to sincerely apologise for the way this issue was handled.
We do normally contact you telephonically or via email correspondence regarding the KYC documents.
We have discussed this matter with our team and our agent (Nobantu) will be in contact with you today to assist you with your query.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za