Shocking pathetic service

I am very disappointed in the service from Discovery bank , so much that I am consider Changing banks . I made a mistake and transferred funds to a wrong account , I immediately called Discovery bank who did not help me . I then went to Standard Bank because I transferred money to a Standard Bank account , Standard Bank was shocked to hear that I was not assisted and had to come and stand in their long ques only for them to advise but there is a process , Discovery needs to log a call and we will assist , Discovery was then contacted again while I was at Standard Bank and only then did they log a call reference number : ***6. I then had to follow up and was told Standard Bank provided their clients details and advised that they got consent to share details so that Discovery can contact and reverse the transaction. Instead Discivery said I must call this client myself , I did and the person advised they give consent for us to proceed and reverse the transaction as they have not used their account in a while and don’t have access to check the account . I called Discovery to advise , who then said they advised payments account , No feedback again , I called in and they are saying they cannot reverse the funds . Who then needs to help me ? Surely there is a reverse transaction button somewhere as it was a mistake and someone can override to fix this . I am not happy at all with this pathetic service