Shocking Negligence: Discovery Bank Ignoring R500,000 ***** Case

My ****** case with Discovery Bank involves almost half a million Rand. Despite urgent follow-ups, Sepho (the senior manager) has not contacted me. Discovery claims they only allow 3 months to dispute, even though VISA clearly allows 4 months (120 days). This seems designed to protect the bank, not the customer.

Some of my *****ulent transactions were reversed, but R126,000 remains unresolved. None of these transactions had OTP or in-app approval - meaning they should have been easy to dispute. Case number: ***2, and I also logged a formal complaint under reference ***6.

I’ve spoken to several representatives who promised Sepho or another representative would call me back, yet no one has. If Discovery’s delay causes my disputes to lapse under VISA’s 120-day rule, I will hold them accountable and escalate the matter to the Ombudsman.

Pieter ***