Shocking lack of service delivery, zero investigation and gross negligence by Discovery Bank

I am utterly appalled by the way Discovery Bank has handled my ***** case. The level of service delivery is not just poor — it is downright unacceptable for an institution that claims to be “South Africa’s most advanced bank.”

From the outset, Discovery Bank displayed a complete lack of urgency, transparency, and basic competence in communicating the outcome of my case. Weeks went by with no meaningful feedback, no updates, and no indication that any actual investigation was being conducted. When they finally did respond, it was abundantly clear that they had done no proper investigation whatsoever. Instead, they pushed out a generic, dismissive outcome that completely ignored the facts of the matter.