Shocking Experience - Discovery Bank / Vitality

Disappointed doesn’t even cut it with Discovery - Bank and Vitality. I’ve been a loyal customer since 2012-13 and have been a champion for this company recommending them to everyone but now I see they now just value profits and saving tiny costs at the expense of customers. I had the most frustrating experience with them trying to activate an Apple Watch benefit that I was entitled to. I’ve probably activated 3 in the past and was wholly sold on the rewards and staying healthy. I’ve had life insurance since 2014, then moved onto car insurance, and medical aid and when Bank was set up I migrated with ease. This time round I tried to activate the benefit having spent about R13k on a holiday accommodation- the transaction can be seen on my statement as 28 Feb and Discovery Bank concede that the transaction was done on the 28th so it qualifies as spend but their back systems have the payment go out in the early hours of 1 March because of some system issue they have. My statement however remains correct and the transaction and interest treated as for 28 Feb. Anyways after a week and about 150mins on the phone with different people that claimed to help but ultimately were not interested (Leroy and Obakeng being the exception) they decided they could not be bothered to resolve the matter even though it was their problem. I told them to close my transactional account given how frustrating this whole experience was and they pretty much just said they couldn’t care less. Honestly for a benefit that doesn’t cost them anything but rather saves them payouts on health in the long run I’m so disgusted. What’s the point of having us sign up to Vitality and try and encourage certain behaviours when at the end of it you want to withhold on paying out on those benefits? I suppose they’re now too big and don’t care about clients - they’ll lose R500 pm from the bank account premium, R1200 pm on my life insurance and R7850 on my medical aid. That’s all in one month - pretty much the price of the watch itself upfront not to mention that they’d probably still make more money from me for the watch if I didn’t meet my goals. Free advice - stay with your bank / insurer. These guys can’t be bothered with customer service anymore.