SHOCKING DISHONESTY FROM DISCOVERY!

I spoke to Lucia Nyoni and i am SO FRUSTRATED with their incompetence. I signed up for Virgin active gym booster 8 months ago, and 4 montgs ago i contacted them to ask why gym booster wss still not activated, and why i was still paying. They said i must activate it again, which i did. September,contacted them AGAIN, and it STILL was not activated. They said the booster benefit was discontinued, however they understood and said management would contact me soon witha resolution. I heard nothing,and contacted them AGAIN! Eventually Lucia called me today to say there was NOTHING they could do?! So i have paid 8 MONTHS of membership for NOTHING??!! SHOCKING CUSTOMER CARE AND SERVICE DISCOVERY!!!