Shocking Discovery Card Services

I have been trying to close my Discovery card for more than 10 weeks. After transferring funds to settle the watch benefit and many many emails and phone calls with several individuals, this institution just can’t close the account, even though I received two notifications that it has been done. I have subsequently been charged twice for bank charges which I refuse to pay. I have never received such poor service! Truly pathetic considering they regard themselves as a market leader. I have requested that senior management contact me hoping they can resolve the matter, but I will never in my life support them again.