MW
Maxine W

1 reviews | Active since Dec 2020

06 Aug 2021, 10:40

Shocking discover regarding Discovery Credit Card

I have a Discovery Credit Card and wanted to take out a Discovery Card Protector, to ensure my outstanding credit amount is covered should something to me. I called Discovery Bank about 3 times and was informed I needed to speak to Discovery Life. Then Discovery informed me I need speak to Discovery Ensure. The Discovery Ensure informed me I needed to speak to Discovery Bank. After being transferred several time I JUST DISCOVERED that Discovery NO LONGER OFFERS the DISCOVERY CARD PROTECTOR for those who has Credit Cards with Discovery. Not even the call center agents I spoke with was aware of this. SHOCKING. I hope Discovery reminds and inform their Credit Card Holders that they no longer offer the DISCOVERY CARD PROTECTOR product. When I spoke with an agent in the Discovery Life Department about what products Discovery to cover my outstanding balance on my credit Card she was very nonchalant and told me a life cover. Did not even offer a quote. I will be paying of my Credit Card soonest and go with a bank that offers a Credit Card Protection. SHOCKING

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Replies (4)
Discovery Bank
Discovery Bank's reply06 Aug 2021, 14:34
Official
Hi Maxine 

Thank you for reaching out to us regarding this matter. 

I will follow up on the calls and escalate to the respective management, to have each case dealt with accordingly. 

We are sorry for the inconvenience this caused to you. 

Regards 
Girshwin
MW
Maxine W's update06 Aug 2021, 14:57
Reviewer Update
I want to commend Tiffany From Discovery Bank who called me back when we were disconnected
MW
Maxine W's update12 Aug 2021, 09:56
Reviewer Update
Good day Girshwin, I am following up on your communication dated 6 August 2021
Discovery Bank
Discovery Bank's reply12 Aug 2021, 10:20
Official
Hi Maxine 

Thanks for reaching out. I have forwarded this complaint to management to have each issue dealt with, however, the Discovery Card protector has indeed been discontinued. We do not offer such a product at Discovery Bank. 

I am sorry for any inconvenience and confusion caused to you. 

Regards 
Girshwin