Shocking delivery service

So first off they offer me a card and I accept and give them my work address. I get an sms confirming they will be there between 08:00 and 12:00 to deliver. At 12:30 I go out to lunch because they clearly are not coming, I then get a call and have to run back to the office. They are not there, they are at the wrong address (so wrong that they say they will take 1 hour to get to me about 13:45). At 15:15 I phone and ask if they are still coming and they say they are around the corner. They get to me and wont accept the proof of residence, apparently a delivery note to the address with my name and recent date is not good enough. They then phone me the next day and I explained that the post office have not delivered post to our house in over a year that's why I buy things online and have them delivered to the house for proof of residence. They then agree to deliver the card to my house and I take a days leave to be home. Sms saying delivery between 08:00 and 12:00. @ 15:00 I phone and they say they had a missed delivery (meaning I was not at the address). I am furious, I have been waiting the whole day and where was my phone call when they could apparently not get hold of me? *****!