Shocking Customer Service - ***** Claim

<p>I submitted a ***** claim more than 2 weeks ago and phoned numerous times after not receving any feedback. Andre Poole was the consultant handling the claim and he is absolutely pathetic. I was able to get hold of him, after numerous calls, and after a 2 mintue discussion he blatantly just rejected my claim. He would have forwarded me the rejection letter immediately and it is now 24 hours later and still no letter. I have been a loyal discovery customer (card, medical aid and insurance) for many years now and I am shocked by the customer service that is offered to your loyal customers. I would like to request that a senior manager in the ***** department get in contact with me to resolve the matter.</p> <p>Looking forward to your soonest response.</p>