CW
Charmaye W
1 reviews | Active since Jun 2024
04 Jun 2024, 11:21
Shocking client service from Discovery Bank
If there was a zero star rating I would use it! My son closed his bank account in March. Was never actioned. He left for overseas and charges kept running. Discovery Bank refuse to acknowledge the power of attorney given to me to transact to close his account. Spoke to a manager Kate, and also gave me the run around about closing the account - again refusing to let me finalise my son's banking. It will now take around 8 days (if we are lucky) and they will still charge him pro-rata banking fees. How is this even customer service?
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
24 Jun 2024, 11:43Hi Charmaye
I apologise for the delayed response.
Please note that normally we would require the primary account holder to put in a request regarding actions that need to take place on their account.
The first account closure case was not complete due to the settlement amount not being received. However I do see that there is has been a confirmation account closure.
Best regards,
Mpho
I apologise for the delayed response.
Please note that normally we would require the primary account holder to put in a request regarding actions that need to take place on their account.
The first account closure case was not complete due to the settlement amount not being received. However I do see that there is has been a confirmation account closure.
Best regards,
Mpho
Discovery Bank's reply24 Jun 2024, 11:43
Official
Hi Charmaye
I apologise for the delayed response.
Please note that normally we would require the primary account holder to put in a request regarding actions that need to take place on their account.
The first account closure case was not complete due to the settlement amount not being received. However I do see that there is has been a confirmation account closure.
Best regards,
Mpho
I apologise for the delayed response.
Please note that normally we would require the primary account holder to put in a request regarding actions that need to take place on their account.
The first account closure case was not complete due to the settlement amount not being received. However I do see that there is has been a confirmation account closure.
Best regards,
Mpho