1 reviews | Active since Apr 2017
Shocking assistance with ********** transactions
I was a victim of ***** on my Discovery Card and became aware of multiple transactions going off on my card, to the total value of R13k.
Spent a total of 30 min waiting on the call to stop my card - after initially getting through to the correct person and being told my card had been stopped, further transactions went off (the card had not been stopped). Further calls and holding eventually allowed me to stop my card.
Useless customer service!
Thank you for your comment.
At the outset I sincerely apologise for the frustrating experience you had, especially while already under duress from the ********** activity on your card.
I can confirm that the relevant transactions have been reversed. I will continue to liaise with our team regarding your telephonic experience so that we can ensure that this is improved for our clients.
Please do let me know if there is anything else I can help you with.
Best regards
Amanda
Thank you for your comment.
At the outset I sincerely apologise for the frustrating experience you had, especially while already under duress from the ********** activity on your card.
I can confirm that the relevant transactions have been reversed. I will continue to liaise with our team regarding your telephonic experience so that we can ensure that this is improved for our clients.
Please do let me know if there is anything else I can help you with.
Best regards
Amanda