DW
Dane W

1 reviews | Active since Mar 2018

26 Mar 2018, 12:12

SHOCKING AND USELESS

SHOCKING CUSTOMER SERVICE!been about a month and to get any info i need to call them...they escalate my issue to urgent and they think urgent is 15 days!i will go out my way to not suggest you to anyone and will be cancelling my medical aid as well as well as 7 family members and moving.....i have been patient but I've had enough now

0
Replies (1)
Discovery Bank
Discovery Bank's reply03 Apr 2018, 09:19
Official

Thank you for your comment.

I apologise for the manner in which your card application and activation was handled. I have addressed this with the relevant departments and we are working on ways to make these processes more seamless in the near future.

Please feel free to contact me directly should you require any further assistance.

Best Regards

Amanda

Best regards,