CC
Clarissa C
1 reviews | Active since Oct 2017
27 May 2020, 10:47
Shocking actions and service
I had a Discovery credit card with FNB and out of the blue it was changed over to Discovery Bank I then made purchases that went off my account twice, my balance was increased and I had now idea where to view any of this information Now I have to struggle and use my time and money to contact Discovery Bank to get this sorted. I have made 5 calls all adding up to 46.81 minutes of my time to sort out something that I did not ask for I have also requested that they call me numerous times via the internet link and I have not received one call back from them Extremely frustrating do deal with this! I cannot even see what my balance actually is and how much I owe
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Replies (1)
Discovery Bank's replyOfficial
22 Jun 2020, 10:22Hi Clarissa,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your Discovery Bank account is closed.
I truly apologise for the experience that you received. We hope that you can grant us the opportunity to prove that there are better experience to be had with Discovery Bank.
Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your Discovery Bank account is closed.
I truly apologise for the experience that you received. We hope that you can grant us the opportunity to prove that there are better experience to be had with Discovery Bank.
Regards
Nancy
Discovery Bank's reply22 Jun 2020, 10:22
Official
Hi Clarissa,
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your Discovery Bank account is closed.
I truly apologise for the experience that you received. We hope that you can grant us the opportunity to prove that there are better experience to be had with Discovery Bank.
Regards
Nancy
Thank you for bringing this to our attention.
Please pardon us for the delay in getting back to you. We receive an influx of messages via our social media platform (public and private platforms), and do our best to attend to each one as soon as we can.
Our records show that your Discovery Bank account is closed.
I truly apologise for the experience that you received. We hope that you can grant us the opportunity to prove that there are better experience to be had with Discovery Bank.
Regards
Nancy