1 reviews | Active since Jul 2024
Shiraz Khan
The 1 star for this company is even too much. A pity the stars does not go into negative.
I lost my phone and all access to my phone and bank apps. I asked my company transfer my salary to my Discover bank account which was the worst mistake EVER!
From the 26th of June I have been battling to Discovery bank to update my new phone number and email address to enable me to reset my pin number for my card. For the past few days I have been on calls with them for 30 minutes at a time.
They verify my details each time, my query is escalated by thus far 6 consultants but to no avail my peofile is still not sorted.
I have explained the gravity of my situation and it is quite clear that they have no inclination to the meaning of treating the customer fairly.
PLEASE STAY AWAY FROM DISCOVERY BANK!!!
Now Andy took my call and let's hope he is able to do whatever the hell the have to do😩🤷
Now Andy took my call and let's hope he is able to do whatever the hell the have to do😩🤷
Thanks for reaching out to us.
I have reviewed your profile, and your details have been updated.
Please kindly check and confirm for us?
Best regards,
Mpho
Thanks for reaching out to us.
I have reviewed your profile, and your details have been updated.
Please kindly check and confirm for us?
Best regards,
Mpho
What type of business ethics is that?
If I had know placing my complaint on this site would get a 24 hour response I would have done it from the word go.
All Discovery Bank customers, if you have a query and need it resolved with 24hrs, use this site cos clearly site is a better client relationship manager than their own.
What type of business ethics is that?
If I had know placing my complaint on this site would get a 24 hour response I would have done it from the word go.
All Discovery Bank customers, if you have a query and need it resolved with 24hrs, use this site cos clearly site is a better client relationship manager than their own.
We apologise for the experience you have had with us, there are numerous security guides we need to follow before we can complete an update like yours.
However Andy had already resolved the case when your complaint was logged.
Should you have any further queries, please do contact our toll-free number ***.
Kind regards,
Mpho
We apologise for the experience you have had with us, there are numerous security guides we need to follow before we can complete an update like yours.
However Andy had already resolved the case when your complaint was logged.
Should you have any further queries, please do contact our toll-free number ***.
Kind regards,
Mpho