Shameful Thieving Discovery Bank

Pathetic, Unreliable, Thieving Bank. Never EVER trust this bank as it is unprofessional. It’s just a brand that looks glamorous but their customer service and customer centric experience is non-existent to the top 4 banks they exist.

Discovery bank claims that it offers a full suite banking experience yet it’s hard for them to close off an account. This particular account has been piling fees, as I have contact Discovery bank on numerous occasions via Mail, contact center numbers which were in their app after it launched.

Mails went unanswered when I had to have my debit order moved. Who knows where my information is lying right now?!? Only to find out that I was sent mails for my cases and when I rep**** it was sent to an unattended mail box.

A recent interaction with one of the consultant resulted in me understand how this bank is misaligned within its structures. It seems as if Management doesn’t act on cases like this. They don’t get back to you. You have to follow up with them. If you don’t your account that is not used, because they didn’t process my debit Orders will accumulate fees they will become liabilities that one doesn’t need during these tough times.

Now This bank wants me to pay for an account they never assisted me in helping me to either process my debit order or even close it off as I have requested each interaction I’ve made with them.

I will not be paying for these fees. I need help to report this as a ***** or money making scheme. I will not help discovery to have flashy financials at my expense for a service I did not receive from their end. That’s ****gery.

Now my recent case with them, a lady helped me understand that because I have a card for my transactional account and it’s not directly linked to my credit card I can close it off. She said this as she had asked me how many cards do I have and I said to. That’s when we came to the conclusion that it can be closed. As a discovery consultant and representative of discovery as per the FSCA regulations, I need my account to be closed. I have always mentioned that I will not be paying for this fees. I will not. I’m reporting this matter further on. It needs to be in the news or Carte Blanche

Till this day with the recent case no one has ever come back to me telephonically. I have had to follow them on Twitter. Imagine.