1 reviews | Active since Mar 2018
Shameful and ********* service
I have worked for the financial services industry in South Africa for a while and never in my life have I experienced such an ********* way of working like I have with discovery card. I paid off my credit card in December 2019 to which I sent discovery card and email to close my account. I could not get through to their South African call centre as I am living abroad now and their emails with my monthly statements mentions to contact them on discovery card via email. It has been over a month and they have not responded to me email to close my account but they have still charged me service charges. Unacceptable from a company that is suppose to be reputable and they claim to be one of the best in the industry. I would highly advise anyone looking to get a credit card with discovery not to go ahead because they will charge you their fees even if you have paid up your card and requested to close your account. They have not even contacted me even though I have sent countless email. Such poor service and this is a ******** offence.
Thank you for your reply.
I have also requested that the bank charges that were taken my my account be paid back to me as it does not state anywhere on your T&C's when i signed up, that it takes a month to close an account and that i would still be charged fees, bearing in mind that my card was paid in full since December 2019. Please confirm that the money taken from my account incorrectly will be paid back.
Regards,
Chanelle.
Thank you for your reply.
I have also requested that the bank charges that were taken my my account be paid back to me as it does not state anywhere on your T&C's when i signed up, that it takes a month to close an account and that i would still be charged fees, bearing in mind that my card was paid in full since December 2019. Please confirm that the money taken from my account incorrectly will be paid back.
Regards,
Chanelle.
regards,
Chanelle.
regards,
Chanelle.