bB
bsikumba B
1 reviews | Active since Jan 2013
07 Aug 2023, 10:17
*** SERVICE RECEIVED
I was misled into opening a discovery account at OR Tambo airport. I was not told that I only need a black or purple card. When I got to the airport and produced my silver card, I was told I needed a black or purple card. I had called discovery and closed the account immediately. I have not used the account, it was 3 weeks old. I have paid whatever fees that were there. Now I am getting reminders regarding a R257 that I need to paid. This is daylight *******. Now is see myself paying over R500 for an account that I never used. Sort it out, because I will not pay anything again. I am actually very disgusted with the way discovery has conducted themselves.
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Replies (1)Discovery Bank's replyOfficial
07 Aug 2023, 13:22Hi Babalwa
I am sorry your experience with us has been this unpleasant.
I have checked on your account closure and it is currently being escalated and awaiting the final approval for closure, I will follow up with my team to ensure this gets done.
Regards,
Palehelo
I am sorry your experience with us has been this unpleasant.
I have checked on your account closure and it is currently being escalated and awaiting the final approval for closure, I will follow up with my team to ensure this gets done.
Regards,
Palehelo
Discovery Bank's reply07 Aug 2023, 13:22
Official
Hi Babalwa
I am sorry your experience with us has been this unpleasant.
I have checked on your account closure and it is currently being escalated and awaiting the final approval for closure, I will follow up with my team to ensure this gets done.
Regards,
Palehelo
I am sorry your experience with us has been this unpleasant.
I have checked on your account closure and it is currently being escalated and awaiting the final approval for closure, I will follow up with my team to ensure this gets done.
Regards,
Palehelo
