Service provider lost you a client

Hi Discovery,

I think that you guys should have a word with your courier/service provider DSV who deliver your cards. You have lost a potential client because of them and I am pretty sure with their attitude you stand to lose many more.

The guy who was supposed to deliver my wife’s was meant to be here between 2-4pm this afternoon as per the agreement with the call center. We requested that they call when they get to our place as we have an issue with the intercom, the gentleman who delivered my card yesterday, Aubrey Kekana, managed to do it on time without a hitch but this guy failed at his one job.

We called the call center at around 4:30pm to query where he was as we have prior engagements. We were connected to the driver, Benjamin, who then told us he was back at the office. He claimed he tried to call us but the phone was on voicemail, this is an untruth as we both had our mobiles and he had both numbers.

He then proceeded to laugh at my wife when she said that she had waited for him as she had other plans! It was funny to him that he had not done his job and was not delivering on his mandate?

Your service providers are an extension of you and this kind of service and rude attitude will not be tolerated. I will not be activating my card and in fact I will just be cancelling it and taking my business elsewhere. To say that I am disgusted by this service is an understatement.

You should really have a word with your service providers