****** service provider

Discovery sent me a whatsapp message advising that I can upgrade to a gold credit card, on the message it gave me steps to add the card to my cards, I assumed it auto granted to me without my consent, so I logged in to the app to check what is going on, mistakenly I clicked on revolving loan, however I immediately exited that page without approving anything, this happened on the 22nd, this morning I woke up to an sms stating that a record report was pulled on me, when I checked my credit profile it showed that it is discovery bank, I called in to ask them to remove their inquiry from my report, I spoke to a multiple consultants who kept on hanging up the line and not call back, they advised that their turn around is 21 days, I don't understand how is that their turn around time takes that long for something you did not even give consent for, I spoke to some lady named Lindi and I requested to speak to her team leader, she just put me on hold for about 15 minutes until I ran out of airtime. I want Discovery to remove my name from the bureau. The last lady I spoke to advised that once you land on their credit product page it auto pulls your credit report, that is nonsense, we need to accept/approve that the service provider pulls a report, it cannot be auto pulled. Their service is nonsense.